job description
Join Guestonic Property Management as a Customer Service & Concierge Receptionist and become the face of exceptional hospitality in Baliās most prestigious properties. This role blends guest relations, concierge services, and customer support to create unforgettable stays for travelers from around the world.
As part of our dynamic team, youāll work in a fast-paced, guest-centric environment where your warmth, professionalism, and problem-solving skills will shine. Whether assisting with check-ins, arranging local experiences, or resolving inquiries, youāll play a key role in delivering five-star service.
We offer a competitive salary, career growth opportunities, and the chance to work in Baliās most sought-after locationsāfrom the vibrant streets of Canggu to the serene luxury of Nusa Dua.
Responsibility
- Provide warm, professional welcome and check-in/check-out services for guests.
- Handle guest inquiries, requests, and concerns with prompt, courteous resolutions.
- Coordinate concierge services, including restaurant reservations, transportation, and local excursions.
- Maintain accurate guest records and ensure seamless communication with housekeeping and management.
- Assist with administrative tasks, such as booking confirmations and payment processing.
- Uphold brand standards for cleanliness, presentation, and guest satisfaction.
- Collaborate with the team to anticipate and exceed guest expectations.
- Stay updated on local attractions, events, and services to offer personalized recommendations.
Qualifications
- Minimum 1 year of experience in hospitality, customer service, or concierge roles.
- Fluent in English (additional languages are a plus).
- Strong interpersonal and communication skills with a guest-first mindset.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in property management software (training provided).
- Flexibility to work shifts, including weekends and holidays.
- Passion for travel, culture, and creating memorable guest experiences.
- High school diploma or equivalent; hospitality certification is advantageous.