job description
Are you a customer service professional with a knack for billing and financial accuracy? NetServ is seeking a dedicated Customer Service & Billing Representative to join our dynamic remote team. In this role, you will play a pivotal part in ensuring seamless client interactions and precise invoicing processes. Based in the vibrant locales of Bali, you’ll enjoy the flexibility of remote work while contributing to a global team committed to excellence.
As a Customer Service & Billing Representative, you will serve as the bridge between our clients and internal teams, resolving inquiries, processing payments, and maintaining meticulous financial records. Your expertise will directly impact client satisfaction and operational efficiency. If you thrive in a fast-paced environment and possess a keen eye for detail, this opportunity is perfect for you.
At NetServ, we value professionalism, integrity, and a customer-centric approach. Join us and grow your career in a supportive and innovative work culture.
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Process and verify billing information, ensuring accuracy in invoices and financial records.
- Resolve billing discrepancies and client concerns in a timely and satisfactory manner.
- Collaborate with internal departments to address customer needs and streamline billing processes.
- Maintain up-to-date knowledge of company products, services, and billing policies.
- Generate and distribute invoices, payment reminders, and financial reports as required.
- Document customer interactions and transactions in the company’s CRM system.
- Assist in identifying opportunities for process improvements in billing and customer service operations.
Qualifications
- Proven experience in customer service, billing, or a related administrative role.
- Strong numerical aptitude and attention to detail for accurate financial processing.
- Excellent communication skills, both written and verbal, with a customer-focused mindset.
- Proficiency in using CRM software, Microsoft Office Suite, and billing systems.
- Ability to multitask and prioritize tasks in a fast-paced remote work environment.
- High school diploma or equivalent; additional certification in accounting or customer service is a plus.
- Familiarity with basic accounting principles and invoice management.
- Self-motivated with a proactive approach to problem-solving and client support.