job description
Join Spotted Pig Cafe in the heart of Bali’s vibrant hospitality scene as a Customer Service Attendant! We’re seeking passionate, customer-focused individuals to deliver exceptional dining experiences in our bustling café environment. As part of our team, you’ll play a key role in creating memorable moments for our diverse clientele—from locals to international visitors—by providing warm, efficient, and personalized service.
This is more than just a job; it’s an opportunity to grow in Bali’s thriving tourism industry while working in a dynamic, supportive, and fast-paced setting. Whether you’re taking orders, serving artisanal coffee, or ensuring guest satisfaction, your dedication will contribute to the unique charm that defines Spotted Pig Cafe.
If you thrive in a collaborative environment and take pride in delivering top-tier service, we’d love to hear from you. Competitive salary, career development, and the chance to work in one of Bali’s most sought-after locations await!
Responsibility
- Greet and seat guests with a warm, professional demeanor, ensuring a welcoming first impression.
- Take and accurately process customer orders, including food, beverages, and special requests.
- Serve meals and drinks promptly, adhering to presentation and quality standards.
- Maintain a clean, organized, and well-stocked service area, including tables, counters, and dining utensils.
- Handle payments and operate POS systems efficiently, providing receipts and change as needed.
- Address customer inquiries, concerns, or complaints with patience and a solution-oriented approach.
- Collaborate with kitchen and bar staff to ensure seamless service and minimize wait times.
- Upsell menu items, promotions, or loyalty programs to enhance the guest experience and drive sales.
Qualifications
- Minimum 1 year of experience in a customer-facing role (café, restaurant, or hospitality preferred).
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly, outgoing personality with a genuine passion for service excellence.
- Basic math and cash-handling skills for accurate transactions.
- Ability to work flexible hours, including weekends, holidays, and peak service times.
- Knowledge of coffee, food pairings, or local cuisine is advantageous.
- High school diploma or equivalent; hospitality training is a bonus.