job description
Join Pica Food House Corp. as an Operations Manager and lead our dynamic team in delivering exceptional hospitality experiences across Bali's most vibrant locations. This role offers a unique opportunity to oversee daily operations, drive efficiency, and ensure the highest standards of service in the hospitality and tourism sector.
Based in the heart of Bali, you will play a pivotal role in shaping the guest experience, managing staff, and optimizing operational workflows. If you are a strategic thinker with a passion for hospitality and a proven track record in operations management, we invite you to apply and grow with us in this exciting role.
Responsibility
- Oversee daily operations across multiple locations, ensuring smooth and efficient service delivery.
- Manage and mentor staff, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures to enhance guest satisfaction.
- Monitor and analyze performance metrics to identify areas for improvement.
- Coordinate with other departments to ensure seamless collaboration and service excellence.
- Handle guest inquiries and resolve issues promptly to maintain high standards of customer service.
- Ensure compliance with health, safety, and hygiene regulations.
- Prepare and manage operational budgets, optimizing resources for maximum efficiency.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in operations management within the hospitality or tourism industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven problem-solving and decision-making skills.
- Proficiency in using operational management software and tools.
- Knowledge of local regulations and compliance standards.
- Ability to work flexible hours, including weekends and holidays, as needed.