job description
Join our dynamic team as a Customer Service Associate - Sales and play a pivotal role in driving customer satisfaction and sales growth. In this role, you will manage sales documents, track payments, and coordinate with various departments to ensure seamless operations. You will also be responsible for reporting performance metrics and updating customer mailing lists for targeted marketing campaigns.
This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. If you have a knack for sales and a keen eye for detail, we would love to hear from you!
Responsibility
- Manage and process sales documents accurately and efficiently.
- Track and monitor customer payments to ensure timely collections.
- Coordinate with internal departments to resolve customer inquiries and issues.
- Generate and present performance reports to management.
- Update and maintain customer mailing lists for marketing purposes.
- Assist in the development and implementation of sales strategies.
- Provide exceptional customer service to enhance customer satisfaction.
- Handle customer complaints and escalate issues as necessary.
Qualifications
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service or sales roles.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy.
- Willingness to learn and adapt to new processes.