job description
Join The SM Store as a Counter Service Professional and become a key player in delivering exceptional customer experiences in one of the Philippines’ most trusted retail brands. In this dynamic role, you’ll ensure smooth, efficient, and friendly transactions at the checkout counter, fostering customer loyalty while maintaining operational excellence.
As the face of our brand, you’ll handle payments, resolve inquiries, and provide personalized service to create a seamless shopping experience. Your attention to detail, problem-solving skills, and passion for customer satisfaction will contribute directly to our mission of retail leadership.
This is a fantastic opportunity for service-oriented individuals to grow in a fast-paced retail environment with opportunities for career advancement, training, and development within the SM Group.
Responsibility
- Process customer transactions accurately and efficiently using POS systems, including cash, credit, and digital payments.
- Provide friendly, professional, and proactive customer service to enhance shopping experiences.
- Handle customer inquiries, complaints, and returns with empathy and resolution-focused solutions.
- Maintain a clean, organized, and well-stocked checkout area to ensure operational readiness.
- Balance cash drawers at the end of shifts and report discrepancies as per company policies.
- Promote loyalty programs, discounts, and special offers to drive customer engagement.
- Collaborate with team members to ensure smooth store operations during peak hours.
- Adhere to company policies on security, loss prevention, and data privacy.
Qualifications
- High school diploma or equivalent; vocational or college-level education is a plus.
- At least 6 months of experience in customer service, retail, or cashiering (fresh graduates with strong interpersonal skills are welcome).
- Excellent communication and active listening skills in English and Filipino.
- Basic math and computer literacy (POS systems, MS Office).
- Ability to work in a fast-paced environment, including weekends, holidays, and shifting schedules.
- Strong attention to detail and problem-solving abilities.
- Pleasant demeanor, patience, and a customer-first mindset.
- Willingness to undergo training and adapt to new retail technologies.