job description
Join The SM Store as a Customer Service Associate in the vibrant heart of Bali! We’re seeking passionate professionals to deliver exceptional customer experiences and drive operational excellence at our retail locations. In this role, you’ll be the face of our brand, ensuring seamless transactions, resolving inquiries, and fostering a welcoming environment for every shopper.
Bali’s dynamic retail landscape offers a unique opportunity to grow your career while contributing to a team that values service, efficiency, and innovation. Whether you’re assisting with payments, handling returns, or providing product information, your role will directly impact customer satisfaction and loyalty.
If you thrive in fast-paced settings, enjoy interacting with diverse customers, and take pride in delivering flawless service, this is your chance to shine in one of Southeast Asia’s most iconic retail brands.
Responsibility
- Provide friendly, efficient, and professional customer service at the checkout counter and throughout the store.
- Process cash, credit, and digital payments accurately while adhering to company policies.
- Handle customer inquiries, complaints, and returns with empathy and problem-solving skills.
- Maintain a clean, organized, and well-stocked checkout area to ensure operational efficiency.
- Promote loyalty programs, promotions, and upsell opportunities to enhance customer engagement.
- Collaborate with team members to meet daily sales targets and service standards.
- Assist in inventory management, including stock checks and restocking as needed.
- Stay updated on product knowledge, pricing, and store policies to provide accurate information.
Qualifications
- Minimum 1 year of experience in retail, customer service, or a similar role (fresh graduates with strong interpersonal skills are welcome).
- Excellent communication skills in English (additional local language proficiency is a plus).
- Proven ability to handle cash transactions and operate POS systems.
- Customer-focused mindset with a passion for delivering exceptional service.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work in shifts, weekends, and holidays as required.
- Team player with a positive attitude and adaptability in a fast-paced environment.
- Basic computer literacy and familiarity with retail software.