job description
Join Kedai Makmur as a Customer Service Associate (PRAMUSAJI) and become the face of exceptional hospitality in Baliās vibrant dining scene. This role is perfect for individuals who thrive in fast-paced environments, enjoy interacting with people, and take pride in delivering outstanding service. As a key member of our team, you will ensure every guest leaves with a memorable experience while maintaining the high standards of our establishment.
Based in the heart of Baliās most sought-after locationsāCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badungāthis position offers a dynamic work environment where your interpersonal skills and attention to detail will shine. Whether youāre greeting guests, serving meals, or maintaining a pristine dining area, your role is essential to our success.
At Kedai Makmur, we value teamwork, professionalism, and a passion for hospitality. If youāre eager to grow in the industry and contribute to a welcoming atmosphere, weād love to hear from you!
Responsibility
- Greet and seat guests with warmth and professionalism, ensuring a positive first impression.
- Take and deliver food and beverage orders accurately and efficiently.
- Maintain a clean and organized dining area, adhering to hygiene and safety standards.
- Assist in setting up and breaking down tables, ensuring readiness for service.
- Handle customer inquiries and resolve concerns promptly to enhance guest satisfaction.
- Collaborate with kitchen and service staff to ensure smooth operations during peak hours.
- Follow standard operating procedures (SOPs) for service, presentation, and guest interactions.
- Upsell menu items and promotions to enhance the dining experience and revenue.
Qualifications
- Previous experience in customer service, hospitality, or a similar role is preferred.
- Excellent communication and interpersonal skills in both English and Bahasa Indonesia.
- Ability to work in a fast-paced environment while maintaining composure and efficiency.
- Strong attention to detail, especially in maintaining cleanliness and presentation standards.
- Flexibility to work shifts, including weekends and holidays, as required.
- A friendly, approachable demeanor with a genuine passion for hospitality.
- Basic knowledge of food and beverage service is a plus.
- Willingness to learn and adapt to company policies and procedures.