job description
Join The Calna Villa Bali, a premier luxury villa in the heart of Canggu, as our Front Desk Receptionist. This is an exciting opportunity to be the first point of contact for our esteemed guests, ensuring their stay is nothing short of exceptional. If you thrive in a fast-paced, guest-focused environment and have a passion for hospitality, we’d love to have you on our team.
As the face of our villa, you will play a pivotal role in creating memorable experiences for our guests. From seamless check-ins and check-outs to handling reservations and addressing guest requests, your professionalism and warmth will set the tone for their entire stay. You’ll work closely with our housekeeping, concierge, and management teams to ensure every guest feels valued and well taken care of.
Located in the vibrant area of Canggu, our villa offers a unique blend of modern luxury and Balinese charm. This role is perfect for someone who enjoys interacting with people from all over the world, solving problems with a smile, and contributing to a positive and welcoming atmosphere. If you’re looking for a dynamic role in one of Bali’s most sought-after locations, apply today!
Why join us?
- Work in a stunning, luxury villa environment with a supportive team.
- Opportunities for career growth in the hospitality industry.
- Competitive salary and benefits, including staff accommodation (if applicable).
- Be part of a brand that values guest satisfaction and employee well-being.
Responsibility
- Greet guests warmly and professionally during check-in and check-out, ensuring a smooth and welcoming experience.
- Manage reservations, including bookings, cancellations, and modifications, using our property management system (PMS).
- Handle guest inquiries and requests promptly and efficiently, escalating issues to the appropriate departments when necessary.
- Coordinate with housekeeping, maintenance, and concierge teams to ensure guest rooms and facilities meet the highest standards.
- Maintain accurate records of guest information, preferences, and feedback to enhance personalization and service quality.
- Process payments, issue invoices, and manage cash handling with integrity and accuracy.
- Assist in promoting villa amenities, services, and local attractions to enhance guest satisfaction and encourage repeat visits.
- Uphold the villa’s brand standards and ensure compliance with all operational policies and procedures.
Qualifications
- Minimum of 1-2 years of experience in a front desk or receptionist role, preferably in hospitality or luxury accommodations.
- Excellent communication skills in English; proficiency in additional languages (e.g., Indonesian, Mandarin, Russian) is a plus.
- Strong interpersonal skills with a genuine passion for delivering exceptional guest service.
- Proficiency in using property management systems (PMS) and Microsoft Office Suite (Word, Excel).
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Problem-solving skills with a proactive and positive attitude.
- Flexibility to work in shifts, including weekends and holidays, as required by the role.
- Professional appearance and demeanor, aligned with the luxury standards of The Calna Villa Bali.