job description
Are you looking for a career-defining opportunity with a global industry leader? Sutherland is hiring motivated and service-oriented individuals to join our Financial Services team in Clark, Pampanga. We are looking for top-tier talent to start this June and help us deliver world-class support to our international clients.
As a Customer Service Associate in our Financial Campaign, you will be the bridge between our organization and our clients, ensuring that every interaction is handled with professionalism, accuracy, and empathy. Whether you are a fresh graduate or an experienced BPO professional, we provide the comprehensive training and support you need to excel in the competitive financial sector.
At Sutherland, we believe in fostering a culture of excellence and continuous growth. You will enjoy a collaborative work environment, industry-leading benefits, and clear pathways for career advancement within our global network.
Responsibility
- Handle inbound customer inquiries via voice, email, and chat regarding financial accounts.
- Maintain high levels of customer satisfaction by resolving issues effectively and promptly.
- Adhere to security and compliance protocols to ensure the integrity of financial data.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions in the CRM system with high precision.
- Collaborate with team leads and peers to meet and exceed key performance indicators (KPIs).
- Participate in ongoing training sessions to stay updated on financial regulations and product updates.
Qualifications
- Completed at least 2 years of college education or hold a vocational diploma.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Customer-centric mindset with a passion for problem-solving.
- Ability to work in a fast-paced, high-pressure environment.
- Financial services background or BPO experience is a significant advantage but not required.
- Must be willing to work on shifting schedules, including weekends and holidays.