job description
Join PERSOL as a Customer Service Associate in our dynamic Bali-based Call Centre and become the compassionate voice that supports patients and healthcare providers. This role offers a unique opportunity to deliver exceptional service while contributing to the growth of healthcare excellence in a fast-paced, rewarding environment.
As part of our team, you’ll handle a variety of patient and client inquiries, resolve concerns with professionalism, and ensure seamless communication across our healthcare network. With rotating shifts, this position is ideal for adaptable individuals who thrive in a collaborative setting and are passionate about making a difference in people’s lives.
At PERSOL, we invest in your development, offering career advancement opportunities, comprehensive training, and a supportive work culture. If you’re a detail-oriented, empathetic communicator with a drive for service excellence, we’d love to hear from you.
Responsibility
- Provide high-quality customer service via phone, email, and chat to patients, healthcare providers, and internal teams.
- Handle inbound and outbound calls with professionalism, accuracy, and empathy.
- Resolve customer inquiries and complaints efficiently while adhering to company policies and healthcare regulations.
- Maintain detailed and accurate records of all interactions in the CRM system.
- Collaborate with cross-functional teams to improve service delivery and patient satisfaction.
- Adapt to rotating shift schedules, including weekends and public holidays, to ensure 24/7 coverage.
- Stay updated on healthcare products, services, and industry trends to provide informed support.
- Uphold confidentiality and data security standards in all communications.
Qualifications
- Minimum Diploma or equivalent in any field; degrees in Communications, Business, or Healthcare are a plus.
- Proven experience in customer service, call centre, or healthcare support roles (1-2 years preferred).
- Excellent verbal and written communication skills in English; proficiency in additional languages is advantageous.
- Strong problem-solving and conflict-resolution abilities with a patient-centric approach.
- Ability to work under pressure and manage high call volumes in a fast-paced environment.
- Proficiency in CRM software, Microsoft Office, and call centre tools.
- Flexibility to work rotating shifts, including nights, weekends, and holidays.
- Demonstrated empathy, adaptability, and teamwork in previous roles.