job description
Join APEC Homes, a leading real estate developer dedicated to creating quality communities where families thrive. As a Customer Service Assistant in our dynamic team, youâll play a pivotal role in delivering exceptional service to clients, ensuring their journey with us is seamless, personalized, and memorable.
Based in the vibrant heart of Badung, Bali, this position offers the unique opportunity to work in one of Indonesiaâs most sought-after locations, blending professional growth with an inspiring lifestyle. Whether youâre assisting prospective homeowners, resolving inquiries, or coordinating with internal teams, your contributions will directly impact our mission of building trust and long-term relationships.
We value empathy, problem-solving skills, and a passion for service excellence. If youâre a proactive communicator with a knack for turning challenges into solutions, weâd love to welcome you to the APEC Homes family.
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions, ensuring timely and professional responses to all inquiries.
- Assist clients with property viewings, documentation, and contract processes, guiding them through each step of their home-buying journey.
- Maintain accurate records of customer interactions, transactions, and feedback using CRM systems.
- Collaborate with sales, marketing, and property management teams to resolve client concerns and streamline service delivery.
- Conduct follow-ups with prospective and existing clients to nurture relationships and identify opportunities for upselling or referrals.
- Handle complaints and escalations with diplomacy, ensuring resolutions align with company policies and client satisfaction.
- Stay updated on property listings, promotions, and market trends to provide informed recommendations to clients.
- Participate in team meetings and training sessions to enhance service standards and product knowledge.
Qualifications
- Minimum 1-2 years of experience in customer service, real estate, or a related field.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Strong interpersonal and active listening skills with a customer-centric approach.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- High school diploma or equivalent; a degree in Business, Marketing, or Real Estate is advantageous.
- Familiarity with real estate terminology, contracts, and local property laws is a bonus.
- Willingness to work flexible hours, including weekends, to accommodate client needs.