job description
Join Ortho Solutions as a Customer Service Assistant and become a vital part of our team dedicated to delivering exceptional service and support. In this role, you will act as the primary point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively and provide timely solutions will directly contribute to customer satisfaction and business success.
Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a dynamic environment while enjoying the beauty and culture of the island. Whether you are assisting with product inquiries, resolving issues, or coordinating with internal teams, your role will be instrumental in maintaining strong customer relationships.
If you are passionate about customer service, thrive in a collaborative setting, and are eager to grow your career, we invite you to apply and be part of our mission to provide outstanding service and support.
Responsibility
- Serve as the first point of contact for customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
- Provide accurate and detailed information about products, services, and policies to assist customers in making informed decisions.
- Resolve customer complaints and issues efficiently, escalating complex cases to the appropriate departments when necessary.
- Maintain comprehensive records of customer interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with sales, logistics, and technical teams to ensure seamless service delivery and customer satisfaction.
- Assist in processing orders, returns, and exchanges, ensuring all transactions are handled accurately and efficiently.
- Conduct follow-up communications with customers to gather feedback and ensure their needs have been fully addressed.
- Stay updated on product knowledge, company policies, and industry trends to provide the best possible service.
Qualifications
- High school diploma or equivalent; additional certification in customer service or related fields is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving abilities and a customer-centric approach to resolving issues.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to multitask, prioritize tasks, and work efficiently under pressure.
- High level of professionalism, patience, and empathy when dealing with customers.
- Willingness to work in a team-oriented environment and adapt to changing priorities.