job description
Join UKA SOLUTIONS Sdn Bhd as a Customer Service Assistant and become a vital part of our dynamic team in Bali! We are seeking a motivated and customer-focused individual to support our daily operations, handle customer inquiries, and ensure seamless service delivery in a fast-paced environment. This role offers an exciting opportunity to grow with a leading company while making a real impact on customer satisfaction.
As a Customer Service Assistant, you will be the first point of contact for our clients, providing exceptional support and resolving inquiries with professionalism and efficiency. You will work closely with cross-functional teams to ensure smooth operations and contribute to the overall success of our organization. If you are passionate about delivering outstanding service and thrive in a collaborative setting, we want to hear from you!
This position is based in beautiful Bali, offering a unique work-life balance in one of the world's most sought-after destinations. Enjoy competitive compensation, career development opportunities, and the chance to work with a diverse and talented team.
Responsibility
- Provide timely and professional responses to customer inquiries via phone, email, and chat.
- Assist with order processing, tracking, and resolution of customer issues.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams to ensure customer requests are resolved efficiently.
- Handle complaints and escalations with empathy and a solutions-oriented approach.
- Support administrative tasks, including data entry, reporting, and documentation.
- Stay updated on product knowledge and company policies to provide accurate information.
- Contribute to process improvements to enhance customer service delivery.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or administration are a plus.
- Proven experience in a customer service or administrative role, preferably in a fast-paced environment.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask, prioritize tasks, and work under pressure.
- High level of professionalism, integrity, and attention to detail.
- Willingness to work in a team and adapt to changing priorities.