job description
Join Kanepackage Philippine Inc. as a Customer Service and Planning Specialist and play a pivotal role in ensuring seamless order processing and customer satisfaction. Based in the vibrant regions of Bali, you will be responsible for managing sales orders, coordinating with internal teams, and delivering exceptional service to our valued clients.
This role is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about optimizing operational efficiency. You will work closely with sales, logistics, and production teams to ensure timely and accurate order fulfillment while maintaining strong customer relationships.
If you are a proactive problem-solver with excellent communication skills and a knack for planning, we invite you to apply and grow your career with us in one of Bali’s most exciting business hubs.
Responsibility
- Prepare and process sales orders based on customer purchase orders with high accuracy.
- Coordinate with sales, logistics, and production teams to ensure timely order fulfillment.
- Monitor inventory levels and liaise with suppliers to prevent stockouts or delays.
- Respond to customer inquiries and resolve issues promptly to maintain satisfaction.
- Maintain and update customer records and order databases.
- Generate reports on order status, delivery schedules, and customer feedback.
- Assist in forecasting demand and planning inventory requirements.
- Ensure compliance with company policies and industry regulations.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- Minimum of 2 years of experience in customer service, order processing, or planning roles.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and ERP systems.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with supply chain and inventory management principles.
- Fluency in English; additional languages are a plus.