job description
Join PERSOL, a global leader in workforce solutions, as a Customer Service Ambassador for a dynamic 3-month contract role based in Bali, Indonesia. This is an exciting opportunity to deliver exceptional customer experiences while working in one of the world’s most vibrant and culturally rich destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
In this role, you will serve as the friendly and professional face of our client’s brand, ensuring every customer interaction is positive, efficient, and memorable. Whether you’re resolving inquiries, providing product information, or handling feedback, your ability to communicate clearly and empathetically will be key to driving customer satisfaction and loyalty.
As a Customer Service Ambassador, you’ll thrive in a fast-paced environment where no two days are the same. This contract position is ideal for individuals who are passionate about helping others, enjoy problem-solving, and want to gain valuable experience in customer service while enjoying the unique lifestyle that Bali has to offer.
If you’re a proactive, detail-oriented professional with a knack for building rapport, we’d love to hear from you. Apply now and take the first step toward a rewarding career with PERSOL!
Responsibility
- Serve as the primary point of contact for customers, addressing inquiries via phone, email, or chat with professionalism and courtesy.
- Resolve customer issues efficiently, ensuring timely follow-ups and escalations when necessary to maintain high satisfaction levels.
- Provide accurate and detailed information about products, services, and promotions to enhance the customer experience.
- Maintain up-to-date knowledge of company policies, procedures, and industry trends to deliver informed support.
- Document customer interactions and feedback in CRM systems to track trends and improve service quality.
- Collaborate with cross-functional teams to ensure seamless customer service delivery and resolve complex issues.
- Uphold brand standards by adhering to company guidelines and representing the organization positively.
- Participate in training sessions and team meetings to continuously develop skills and stay aligned with business goals.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or a related field.
- Fluent in English (written and verbal); additional languages are a plus.
- Strong communication skills with a customer-centric approach and a passion for helping others.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software, Microsoft Office, and other digital tools.
- Problem-solving mindset with a proactive attitude toward resolving customer issues.
- High school diploma or equivalent; additional certifications in customer service are advantageous.
- Ability to work independently and as part of a team, with a positive and adaptable attitude.