job description
Are you passionate about travel and customer service? Join dnata Airport Services as a Customer Service Agent - Travel Account in beautiful Bali! We are looking for enthusiastic individuals to provide exceptional service to our global clientele, ensuring smooth and memorable travel experiences.
As part of our growing team, you will play a key role in assisting travelers with inquiries, bookings, and support, all while enjoying the vibrant culture and stunning landscapes of Bali. This is a fantastic opportunity to build a rewarding career in the travel industry with a leading global brand.
At dnata, we value professionalism, dedication, and a customer-first approach. If you thrive in dynamic environments and love helping others, we want to hear from you!
Responsibility
- Assist customers with travel-related inquiries via phone, email, and chat.
- Process bookings, reservations, and modifications accurately and efficiently.
- Provide information on travel packages, flights, and accommodations.
- Resolve customer complaints and issues with a positive and solution-oriented approach.
- Maintain up-to-date knowledge of travel policies, promotions, and industry trends.
- Collaborate with team members to ensure seamless service delivery.
- Document customer interactions and transactions in the company’s CRM system.
- Uphold the highest standards of professionalism and customer satisfaction.
Qualifications
- High school diploma or equivalent; additional qualifications in travel or hospitality are a plus.
- Proven experience in customer service, preferably in the travel or tourism industry.
- Excellent communication skills in English; additional languages are an advantage.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM systems and Microsoft Office tools.
- Ability to work in shifts, including weekends and holidays, as required.
- Passion for travel and a customer-centric mindset.
- Legal eligibility to work in Indonesia.