job description
Join Job Expert, a leading multinational corporation, as a Customer Service Advisor in beautiful Bali! This is a fantastic opportunity to work with global giants in customer support, starting in June/July 2026. Enjoy a competitive salary package including a high basic pay, fixed allowances, and Annual Wage Supplement (AWS).
As a Customer Service Advisor, you will be the face of our company, providing exceptional support to our valued clients. You will work in a dynamic, multicultural environment where your communication skills in English and Bahasa Malaysia (BM) will be highly valued. This role is perfect for individuals who are passionate about delivering top-notch customer service and thrive in a fast-paced setting.
Bali offers a unique work-life balance with its stunning beaches, vibrant culture, and welcoming community. If you are looking for a rewarding career with growth opportunities, apply now and take the first step towards an exciting future with Job Expert!
Responsibility
- Provide exceptional customer service via phone, email, and chat.
- Handle customer inquiries, complaints, and requests efficiently and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to resolve complex customer issues.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
- Meet and exceed performance metrics and service level agreements.
- Contribute to a positive and supportive team environment.
Qualifications
- Fluent in English and Bahasa Malaysia (BM).
- Minimum of 1 year of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficient in using customer service software and tools.
- Ability to work in a fast-paced and dynamic environment.
- High school diploma or equivalent; higher education is a plus.
- Willingness to work in shifts, including weekends and holidays.