job description
Join Aftershock PC as a Customer Service & Administrative Specialist and play a pivotal role in supporting our Singapore-based Customer Service Operations (CSO) team. This position offers a unique opportunity to bridge communication between our regional teams while ensuring seamless administrative and customer support functions. If you thrive in a dynamic environment, possess strong organizational skills, and are passionate about delivering exceptional service, this role is for you.
Based in the vibrant locales of Bali, you’ll enjoy a collaborative work culture that values efficiency, professionalism, and customer satisfaction. Your contributions will directly impact our ability to maintain high standards of service and operational excellence across borders.
We offer competitive compensation, opportunities for professional growth, and the chance to work with a leading name in the tech industry. Apply today and take the next step in your career with Aftershock PC!
Responsibility
- Provide frontline support to customers via email, phone, and chat, ensuring timely and accurate resolution of inquiries.
- Assist the Singapore CSO team with administrative tasks, including data entry, documentation, and report generation.
- Coordinate between regional teams to streamline communication and ensure alignment on customer service protocols.
- Maintain and update customer records in CRM systems with meticulous attention to detail.
- Handle order processing, returns, and refunds in compliance with company policies.
- Prepare and distribute internal communications, meeting agendas, and follow-up reports.
- Monitor customer feedback and escalate issues to the appropriate departments for resolution.
- Assist in training new team members on customer service best practices and administrative procedures.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 1-2 years of experience in customer service, administrative support, or a similar role.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Customer-focused mindset with a problem-solving approach and a positive attitude.
- Ability to work independently and collaboratively in a remote or hybrid team environment.
- Familiarity with the tech industry or gaming hardware is advantageous but not required.