job description
Are you a night owl with a passion for helping others and keeping operations running smoothly? Pantas Autoworld is seeking a dedicated Customer Service & Administrative Executive to join our team on the night shift. This role is perfect for individuals who thrive in a dynamic environment, enjoy problem-solving, and want to grow their career in customer service and administration.
As part of our team, you will be the first point of contact for our valued customers, ensuring their inquiries are handled with professionalism and care. You will also play a key role in maintaining our administrative processes, ensuring accuracy and efficiency in all tasks. No prior experience is required—we provide comprehensive training to set you up for success!
If you are detail-oriented, have excellent communication skills, and are eager to learn, we want to hear from you. Join us and be part of a company that values your growth and contributions.
Responsibility
- Provide exceptional customer service via phone, email, and chat during night shift hours.
- Handle customer inquiries, complaints, and requests with professionalism and empathy.
- Maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks, including data entry, filing, and document management.
- Coordinate with internal teams to resolve customer issues efficiently.
- Monitor and respond to customer feedback to improve service quality.
- Ensure compliance with company policies and procedures in all interactions.
- Assist in preparing reports and presentations as needed.
Qualifications
- High school diploma or equivalent; additional qualifications are a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office, email).
- Ability to work independently and as part of a team.
- Willingness to work night shifts and adapt to a flexible schedule.
- A positive attitude and a customer-centric mindset.
- No prior experience required—training will be provided!