job description
Are you passionate about delivering exceptional customer service and solving problems with a smile? HCLTech is urgently hiring Customer Service Representatives (CSR) to join our dynamic team in Bali. If you thrive in a fast-paced environment and enjoy helping customers find the best solutions, this is the perfect opportunity for you!
As a CSR at HCLTech, you will be the voice of our company, providing top-tier support to our valued clients. You’ll handle inquiries, resolve issues, and ensure every customer interaction leaves a lasting positive impression. This role is ideal for individuals who are empathetic, detail-oriented, and eager to grow in a customer-centric career.
We offer a competitive salary, comprehensive training, and a supportive work environment in beautiful Bali. If you’re ready to take the next step in your career, apply today!
Responsibility
- Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy.
- Provide accurate information and solutions to customer inquiries and concerns.
- Document customer interactions and updates in our CRM system.
- Collaborate with team members to improve customer service processes.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Escalate complex issues to the appropriate departments while ensuring follow-up.
- Stay updated on product knowledge and company policies to provide accurate support.
- Maintain a positive and helpful attitude in all customer interactions.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency in using CRM software and Microsoft Office tools.
- Flexibility to work in shifts, including weekends and holidays if required.
- A positive attitude and a genuine desire to help customers.