job description
Join TTEC, a global leader in customer experience solutions, as a Customer Service Representative and become the voice of our brand in Bali! This fully remote role offers the perfect blend of professional growth and the flexibility to work from stunning locations like Canggu, Ubud, or Kuta while earning a competitive salary of up to IDR 45M per month.
As a key member of our dynamic team, youâll play a pivotal role in shaping exceptional customer experiences. Whether youâre resolving inquiries, providing product support, or building lasting relationships, your contributions will directly impact our clientsâ successâand yours! Enjoy a collaborative work environment, comprehensive training, and opportunities for career advancement in a company that values your talent.
Why choose TTEC?
- Work-Life Balance: Flexible remote work from anywhere in Bali, allowing you to enjoy the islandâs vibrant culture and lifestyle.
- Competitive Compensation: Earn between IDR 38Mâ45M monthly, with performance-based incentives.
- Career Growth: Access to training programs, mentorship, and pathways to leadership roles.
- Global Exposure: Work with international clients and teams, expanding your professional network.
- Supportive Culture: Be part of a team that celebrates diversity, innovation, and employee well-being.
If youâre passionate about delivering outstanding service and thrive in a fast-paced, remote environment, weâd love to hear from you. Apply now and take the first step toward a rewarding career with TTEC!
Responsibility
- Serve as the primary point of contact for customers, addressing inquiries, complaints, and requests via phone, email, or chat with professionalism and empathy.
- Resolve customer issues efficiently by leveraging product knowledge, company policies, and problem-solving skills to ensure satisfaction.
- Document customer interactions, transactions, and resolutions accurately in our CRM system to maintain detailed records.
- Collaborate with cross-functional teams (e.g., sales, technical support) to escalate complex issues and ensure timely resolutions.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores (CSAT).
- Provide feedback to the team leader on recurring customer pain points to drive process improvements.
- Upsell or cross-sell products/services where appropriate, contributing to revenue growth while maintaining customer trust.
- Stay updated on product updates, promotions, and company policies to deliver accurate and consistent information.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or a related field (fresh graduates with exceptional communication skills will be considered).
- Fluent in English (written and verbal); additional languages (e.g., Bahasa Indonesia) are a plus.
- Strong interpersonal skills with the ability to build rapport and handle difficult conversations with patience and diplomacy.
- Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent problem-solving skills and the ability to think on your feet in high-pressure situations.
- Self-motivated with the ability to work independently in a remote setting while meeting deadlines.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Availability to work in rotating shifts (including evenings, weekends, or holidays) to accommodate global clients.