job description
Join Quess as a Customer Service Representative (CSR) and kickstart your career in a dynamic BPO environment! This is a fast-track hiring opportunity with only one virtual interview—perfect for professionals with prior BPO experience looking for immediate placement.
As a CSR, you’ll be the voice of the company, delivering exceptional service to global clients while enjoying a competitive salary of up to ₱30,000/month. Whether you're based in Canggu, Ubud, Denpasar, or other key Bali locations, this role offers flexibility and growth in the thriving customer service industry.
Why apply? ASAP start dates, a streamlined recruitment process, and the chance to work with a reputable employer in the call center and customer service sector. If you’re a problem-solver with excellent communication skills, this is your chance to shine!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism and efficiency.
- Resolve customer complaints and issues, ensuring high satisfaction and retention.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Collaborate with team members to meet performance targets and KPIs.
- Provide clear, concise, and empathetic communication to diverse customer bases.
- Follow company scripts, policies, and procedures to ensure consistent service delivery.
- Identify and escalate complex issues to senior staff when necessary.
- Stay updated on product knowledge and industry trends to enhance service quality.
Qualifications
- Minimum 1 year of BPO or call center experience (required).
- Excellent English communication skills (verbal and written).
- Strong problem-solving and multitasking abilities.
- Familiarity with CRM software and customer service tools.
- Ability to work in shifting schedules (including nights/weekends if applicable).
- High school diploma or equivalent; college degree is a plus.
- Customer-focused mindset with a positive and resilient attitude.
- Stable internet connection and home office setup (for remote roles).