job description
Join Foundever as a Customer Support Agent and become part of a global team dedicated to delivering exceptional customer experiences. This role offers the flexibility to work remotely from beautiful Bali while earning a competitive salary of up to IDR 22,000,000 per month*. If you have a passion for helping others and thrive in a dynamic environment, this is your opportunity to grow your career in customer service.
As a Customer Support Agent, you will be the voice of our brand, resolving customer inquiries with professionalism and empathy. Whether you're based in Canggu, Ubud, or any other vibrant location in Bali, you'll enjoy a supportive work culture, comprehensive training, and the chance to make a real impact.
Why Apply?
- Competitive salary and performance-based incentives.
- Flexible remote work options across Bali.
- Career growth opportunities within a global BPO leader.
- Comprehensive training and ongoing support.
- Work-life balance in one of the world's most sought-after destinations.
If you have at least 6 months of BPO experience and are ready to take the next step in your career, apply today!
Responsibility
- Provide timely and accurate responses to customer inquiries via phone, email, or chat.
- Handle customer escalations with professionalism and empathy to ensure resolution.
- Maintain a high level of product and service knowledge to assist customers effectively.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members and supervisors to enhance customer satisfaction.
- Adhere to company policies and procedures while delivering exceptional service.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Participate in training sessions to stay updated on best practices and new tools.
Qualifications
- Minimum of 6 months of experience in a BPO or customer service role.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and as part of a remote team.
- Proficiency in using CRM software and other customer support tools.
- High school diploma or equivalent; additional qualifications are a plus.
- Reliable internet connection and a quiet workspace for remote work.
- Availability to work in shifts, including weekends and holidays, as needed.