job description
Join ODYSSEYWHEELS TRAVEL Sdn Bhd as a Customer Service & Administrative Assistant and become a vital part of our dynamic team at KLIA Downtown. We are seeking a detail-oriented, proactive professional to deliver exceptional customer service while managing administrative tasks efficiently. This role offers a unique opportunity to work in a fast-paced travel and logistics environment, ensuring smooth operations and customer satisfaction.
If you thrive in a customer-facing role, possess strong organizational skills, and enjoy multitasking in a collaborative setting, we’d love to hear from you. Enjoy competitive compensation, career growth opportunities, and a supportive work culture in one of Malaysia’s most vibrant business hubs.
Responsibility
- Provide prompt and professional customer service via phone, email, and in-person interactions.
- Handle inquiries, complaints, and requests related to travel services, bookings, and logistics.
- Manage administrative tasks, including data entry, filing, and document preparation.
- Coordinate with internal teams to ensure seamless service delivery and operational efficiency.
- Maintain accurate records of customer interactions and transactions.
- Assist in scheduling appointments, meetings, and travel arrangements as needed.
- Support the team with ad-hoc administrative duties and project-based tasks.
- Uphold company policies and procedures while delivering high-quality service.
Qualifications
- Diploma or degree in Business Administration, Hospitality, or a related field.
- Minimum 1-2 years of experience in customer service or administrative roles.
- Excellent communication skills in English and Bahasa Malaysia (additional languages a plus).
- Proficient in MS Office (Word, Excel, Outlook) and basic CRM systems.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Customer-focused mindset with a problem-solving attitude.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with travel industry operations is an advantage.