job description
Join The Staycation (S) Sdn. Bhd. as a Customer Service & Administrative Assistant and play a pivotal role in ensuring seamless operations for our homestay properties. This dynamic position combines guest relations, booking management, and administrative support to deliver exceptional experiences for our visitors.
Based in the vibrant regions of Bali, you will be the first point of contact for guests, handling inquiries, reservations, and on-site assistance. Your organizational skills will ensure our properties are well-maintained and ready for occupancy, while your administrative expertise will keep our operations running smoothly.
If you are a detail-oriented professional with a passion for hospitality and administration, this is your opportunity to grow in a fast-paced, rewarding environment.
Responsibility
- Manage day-to-day homestay operations, including guest check-ins, check-outs, and inquiries.
- Handle booking reservations, confirmations, and cancellations via phone, email, and online platforms.
- Ensure all units are clean, well-maintained, and ready for guest occupancy.
- Provide administrative support, including data entry, filing, and report preparation.
- Coordinate with housekeeping and maintenance teams to address guest requests and property upkeep.
- Assist in resolving guest complaints or issues promptly and professionally.
- Maintain accurate records of bookings, payments, and guest feedback.
- Support marketing efforts by updating property listings and promotional materials.
Qualifications
- Diploma or degree in Hospitality, Business Administration, or a related field.
- Proven experience in customer service, administration, or hospitality roles.
- Excellent communication skills in English (written and verbal).
- Proficiency in MS Office, booking software, and basic administrative tools.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Problem-solving skills with a guest-centric approach.
- Flexibility to work in shifts, including weekends and holidays.