job description
Join PERSOL as a Customer Service & Administrative Assistant in the vibrant heart of Bali! This 1-year contract role offers a unique opportunity to work in a dynamic, international environment while enjoying the islandâs renowned work-life balance. Based in Canggu, youâll play a pivotal role in supporting daily operations, ensuring seamless customer interactions, and maintaining efficient administrative processes.
Ideal for detail-oriented professionals with a passion for service excellence, this position combines client-facing responsibilities with back-office support, making it perfect for those who thrive in fast-paced, multicultural settings. With a competitive salary of up to $3,590/month, this role is your gateway to a rewarding career in Baliâs growing business hub.
Whether youâre a seasoned administrator or an aspiring professional looking to gain experience in a global company, this role offers growth opportunities, professional development, and the chance to live in one of the worldâs most sought-after destinations.
Responsibility
- Manage incoming customer inquiries via phone, email, and chat, ensuring timely and professional responses.
- Process and track customer orders, returns, and requests with accuracy and efficiency.
- Maintain and update administrative records, databases, and filing systems.
- Coordinate with internal teams to resolve customer issues and escalate concerns as needed.
- Prepare and distribute reports, presentations, and correspondence for management review.
- Assist in organizing meetings, scheduling appointments, and managing calendars for key stakeholders.
- Handle basic bookkeeping tasks, including invoicing, expense tracking, and petty cash management.
- Contribute to process improvements by identifying inefficiencies and proposing solutions.
Qualifications
- Minimum 1 year of experience in customer service, administration, or a related field.
- Excellent written and verbal communication skills in English (additional languages a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic CRM tools.
- Strong organizational skills with the ability to multitask and prioritize deadlines.
- Customer-focused mindset with a problem-solving approach.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with administrative best practices and data entry accuracy.
- Willingness to relocate to Bali, Indonesia (work permit assistance may be provided for eligible candidates).