job description
Join Astra Credit Companies as a Customer Retention Specialist in Bali’s most dynamic regions, including Canggu, Ubud, Denpasar, and beyond. This role is perfect for results-driven professionals passionate about direct sales, customer engagement, and financial solutions. You’ll play a pivotal role in expanding our multipurpose loan products while ensuring high-quality applications through field canvassing, surveys, and data collection.
As part of a leading financial services provider, you’ll have the opportunity to build long-term customer relationships, contribute to business growth, and enjoy a competitive compensation package with performance-based incentives. Bali’s thriving market offers a unique blend of local and expatriate clients, making this an exciting challenge for those with strong interpersonal and sales skills.
If you’re a self-starter with a knack for persuasion, market analysis, and client retention, this contract position could be your gateway to a rewarding career in finance and sales.
Responsibility
- Conduct direct selling of Astra Credit’s multipurpose financial products to potential customers in assigned Bali regions.
- Perform field canvassing to identify and engage prospective clients, ensuring high conversion rates.
- Gather and verify customer data through surveys, interviews, and on-site assessments to support loan applications.
- Ensure the quality and accuracy of all submitted applications, adhering to company policies and compliance standards.
- Build and maintain strong customer relationships to enhance retention and repeat business.
- Collaborate with the sales team to meet and exceed monthly targets for applications and approvals.
- Provide personalized financial consultations to address customer needs and recommend suitable products.
- Track and report market trends, competitor activities, and customer feedback to the management team.
Qualifications
- Minimum 1 year of experience in sales, canvassing, or customer service, preferably in financial services.
- Proven track record in direct selling, cold calling, or field marketing with measurable results.
- Excellent communication and negotiation skills in both Indonesian and English.
- Strong interpersonal abilities to build trust and rapport with diverse clients.
- Self-motivated with the ability to work independently in a fast-paced, target-driven environment.
- Familiarity with Bali’s local market (Canggu, Ubud, Denpasar, etc.) is a plus.
- Willingness to travel within assigned regions and work flexible hours, including weekends if required.
- Basic knowledge of financial products, loan processes, or willingness to learn.