job description
Join Astra Credit Companies as a Customer Retention Specialist in Baliâs most dynamic regions! This role is perfect for energetic professionals who thrive in field-based sales and customer engagement. Youâll play a pivotal role in driving customer retention through direct canvassing, product promotion, and data-driven insights.
As part of our team, youâll have the opportunity to work in scenic locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, connecting with customers to understand their needs and present tailored financial solutions. Your efforts will directly contribute to the growth of our multiguna (multi-purpose) product line while ensuring high-quality application submissions.
This contract-based position offers a competitive salary, professional development, and the chance to make a tangible impact in a leading financial services company. If youâre passionate about sales, customer service, and building long-term relationships, weâd love to hear from you!
Responsibility
- Conduct direct canvassing in assigned regions to identify and engage potential customers.
- Promote multiguna (multi-purpose) financial products with a focus on customer retention and satisfaction.
- Perform on-site surveys to gather customer data, needs, and feedback for tailored solutions.
- Ensure high-quality application submissions by verifying customer information and eligibility.
- Build and maintain long-term relationships with clients through follow-ups and personalized service.
- Meet and exceed monthly sales targets while adhering to company policies and ethical standards.
- Collaborate with the team to analyze market trends and adjust strategies for better outreach.
- Provide detailed reports on customer interactions, sales performance, and market insights.
Qualifications
- Minimum 1 year of experience in sales, canvassing, or customer service (financial sector is a plus).
- Strong communication and interpersonal skills to engage diverse customers effectively.
- Proven ability to meet sales targets in a fast-paced, field-based environment.
- Familiarity with financial products (e.g., loans, credit) and customer retention strategies.
- Self-motivated with a results-driven mindset and a passion for direct selling.
- Willingness to travel within Bali (Canggu, Ubud, Denpasar, etc.) as required.
- Basic data entry and reporting skills for accurate customer documentation.
- High school diploma or equivalent; bachelorâs degree in Business, Marketing, or related fields is advantageous.