job description
Join Astra Credit Companies as a Customer Retention Specialist in the vibrant heart of Bali! This is a unique opportunity to drive customer loyalty and business growth in one of Indonesia’s most dynamic financial services providers. In this role, you will focus on direct sales, application quality assurance, and customer engagement to ensure long-term satisfaction and retention.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you will play a pivotal role in promoting our multi-purpose financial products, conducting thorough customer surveys, and gathering actionable insights to refine our offerings. Your efforts will directly contribute to enhancing customer experience while meeting and exceeding sales targets.
If you are a results-driven professional with a passion for sales, customer service, and relationship-building, this contract position offers a competitive salary, professional growth, and the chance to work in a collaborative, high-energy environment.
Responsibility
- Conduct direct sales of multi-purpose financial products to new and existing customers.
- Ensure high-quality application processing by verifying customer data and compliance with company standards.
- Perform customer surveys and data collection to identify needs, preferences, and pain points.
- Build and maintain strong customer relationships to improve retention and satisfaction rates.
- Collaborate with the sales and marketing teams to develop targeted retention strategies.
- Monitor and report on customer feedback and market trends to inform product improvements.
- Achieve and exceed monthly sales and retention targets as set by management.
- Provide exceptional after-sales support to resolve customer inquiries and concerns promptly.
Qualifications
- Minimum 1-2 years of experience in sales, customer service, or retention roles, preferably in financial services.
- Proven track record of meeting or exceeding sales targets in a fast-paced environment.
- Excellent communication and interpersonal skills in both English and Bahasa Indonesia.
- Strong analytical and problem-solving abilities to interpret customer data and trends.
- Ability to work independently and as part of a team in a contract-based role.
- Proficiency in MS Office and CRM tools for data management and reporting.
- Willingness to travel within Bali’s key locations (Canggu, Ubud, Denpasar, etc.) as required.
- Highly organized, detail-oriented, and customer-focused with a passion for driving business growth.