job description
Join Astra Credit Companies as a Customer Retention Specialist in beautiful Bali and play a pivotal role in driving customer loyalty and business growth. This position focuses on direct sales, application quality assurance, and multi-purpose product marketing, ensuring exceptional customer experiences while expanding our market presence.
As part of our dynamic team, you will conduct customer surveys, collect valuable data, and implement retention strategies to maintain long-term relationships. Bali’s thriving business environment offers a unique opportunity to contribute to a leading financial services provider while enjoying a vibrant work-life balance.
We are seeking a motivated professional with a passion for sales, strong interpersonal skills, and a commitment to delivering results. If you thrive in a fast-paced, customer-centric role, this is your chance to make an impact in one of Indonesia’s most exciting regions.
Responsibility
- Conduct direct sales of multi-purpose financial products to new and existing customers.
- Ensure high application quality by verifying customer details and compliance with company standards.
- Develop and execute customer retention strategies to reduce churn and enhance loyalty.
- Perform field surveys and data collection to identify customer needs and market trends.
- Build and maintain strong relationships with clients through proactive communication and follow-ups.
- Collaborate with cross-functional teams to improve product offerings and customer satisfaction.
- Meet and exceed monthly sales targets while adhering to ethical business practices.
- Provide feedback and reports on customer interactions, market conditions, and competitive insights.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business, Marketing, Finance, or a related field.
- Proven experience in sales, customer service, or retention roles (preferably in financial services).
- Strong communication and negotiation skills in both English and Bahasa Indonesia.
- Ability to work independently and in a team with a results-driven mindset.
- Familiarity with CRM tools and sales tracking systems is a plus.
- Willingness to conduct field visits and surveys in Bali and surrounding areas.
- Self-motivated with a customer-first approach and problem-solving abilities.
- Valid motorcycle license and willingness to travel (company may provide allowances).