job description
Join Globe Telecom in our mission to create a wonderful world for our people, businesses, and nation. As a Customer Relationship Manager, you will play a pivotal role in fostering long-term relationships with our valued clients, ensuring their satisfaction, and driving business growth in the dynamic markets of Bali.
In this role, you will leverage your exceptional communication and problem-solving skills to understand client needs, address concerns, and deliver tailored solutions that exceed expectations. You will collaborate with cross-functional teams to enhance customer experience, identify opportunities for upselling, and contribute to the overall success of Globe Telecom’s customer-centric initiatives.
If you are passionate about building meaningful connections, thrive in a fast-paced environment, and are committed to delivering excellence, we invite you to be part of our team. Together, we can make a lasting impact in the telecommunications industry while enjoying the vibrant culture and lifestyle of Bali.
Responsibility
- Develop and maintain strong, long-lasting relationships with key clients to ensure high levels of satisfaction and retention.
- Act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and providing timely updates.
- Collaborate with sales, marketing, and product teams to identify client needs and deliver customized solutions.
- Monitor client accounts, track performance metrics, and provide regular reports to stakeholders.
- Identify opportunities for upselling and cross-selling to drive revenue growth.
- Conduct regular client meetings and presentations to review performance, gather feedback, and align on strategic goals.
- Stay updated on industry trends, competitive offerings, and Globe Telecom’s products/services to provide informed recommendations.
- Ensure compliance with company policies, contractual agreements, and service-level commitments.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in customer relationship management, account management, or a similar role, preferably in the telecommunications or tech industry.
- Proven track record of building and maintaining strong client relationships.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities to assess client needs and propose effective solutions.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Fluency in English; additional languages (e.g., Indonesian, Tagalog) are a plus.