job description
Join GSI CCTV as a Customer Relationship Management (CRM) Specialist in the vibrant heart of Bali! This is your opportunity to shape exceptional customer experiences while driving business growth through strategic relationship management. In this dynamic role, you will serve as the bridge between our company and our valued clients, ensuring satisfaction, loyalty, and long-term engagement.
Based in Badung, you’ll work in a fast-paced, innovative environment where your expertise in CRM systems, communication, and client retention will directly impact our success. Whether you're analyzing customer data, resolving inquiries, or developing retention strategies, your contributions will help strengthen our market presence in Bali’s competitive landscape.
If you’re a proactive, customer-focused professional with a passion for building lasting relationships, we’d love to hear from you. Apply today and take the next step in your career with a company that values excellence, integrity, and collaboration.
Responsibility
- Manage and maintain the company’s CRM database, ensuring accurate and up-to-date customer information.
- Develop and implement customer engagement strategies to enhance satisfaction and retention.
- Monitor and analyze customer interactions to identify trends, pain points, and opportunities for improvement.
- Coordinate with sales and marketing teams to align CRM efforts with business objectives.
- Respond to customer inquiries and complaints promptly and professionally, ensuring resolution.
- Create and distribute customer reports and insights to stakeholders for data-driven decision-making.
- Organize and execute customer loyalty programs and retention campaigns.
- Train and support team members on CRM best practices and system usage.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience (1-3 years) in Customer Relationship Management, sales, or client services.
- Proficiency in CRM software (e.g., HubSpot, Salesforce, Zoho) and Microsoft Office Suite.
- Excellent communication and interpersonal skills in both English and Indonesian.
- Strong analytical and problem-solving abilities with a data-driven mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with Bali’s business landscape is a plus.
- Highly organized with attention to detail and time management skills.