job description
Join a dynamic team in Bali as a Marketplace Administrator and play a pivotal role in managing and optimizing our digital marketplace operations. This position is ideal for detail-oriented professionals passionate about e-commerce, vendor coordination, and customer experience enhancement.
Based in the vibrant hub of Canggu, Bali, you’ll work in a collaborative environment to ensure seamless marketplace functionality, vendor satisfaction, and user engagement. Your contributions will directly impact the growth and efficiency of our platform, making this a rewarding opportunity for those eager to excel in the digital marketplace sector.
We are seeking serious, committed candidates who thrive in fast-paced settings and are eager to drive operational excellence. If you have a knack for problem-solving, strong organizational skills, and a passion for digital commerce, this role is for you.
Responsibility
- Monitor and manage daily marketplace operations, including vendor onboarding, product listings, and order processing.
- Coordinate with vendors to ensure compliance with platform policies, quality standards, and timely updates.
- Resolve customer and vendor inquiries efficiently, providing exceptional support and troubleshooting issues.
- Analyze marketplace performance metrics and generate reports to identify trends, opportunities, and areas for improvement.
- Optimize product categorization, search functionality, and user experience to enhance platform usability.
- Collaborate with marketing teams to execute promotions, discounts, and campaigns to drive traffic and sales.
- Maintain accurate and up-to-date inventory records, pricing, and vendor information in the system.
- Stay updated on industry trends, competitor activities, and best practices in e-commerce marketplace management.
Qualifications
- Minimum 1-2 years of experience in e-commerce, marketplace management, or digital platform administration.
- Strong understanding of online marketplace dynamics, vendor relationships, and customer service.
- Proficient in using marketplace management tools, CRM systems, and data analytics platforms.
- Excellent communication and negotiation skills in English (written and verbal).
- Highly organized with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Problem-solving mindset with a proactive approach to identifying and resolving operational challenges.
- Familiarity with SEO, digital marketing, and basic HTML/CSS is a plus.
- Bachelor’s degree in Business, Marketing, IT, or a related field is preferred.