job description
Join Pavilion Property as a Customer Relationship & Administration Assistant in the vibrant heart of Canggu, Bali! This is your opportunity to be part of a dynamic team in the real estate and property management sector, where your organizational skills and customer-focused approach will drive success.
In this role, you will serve as the backbone of our administrative operations while fostering strong relationships with clients, ensuring seamless communication and exceptional service. You’ll work in a collaborative environment that values professionalism, efficiency, and a passion for delivering outstanding results.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a knack for multitasking, this position offers a rewarding career path with opportunities for growth in one of Bali’s most exciting industries.
Responsibility
- Manage day-to-day administrative tasks, including correspondence, filing, and data entry, to ensure smooth office operations.
- Act as the first point of contact for clients, providing professional and courteous assistance via phone, email, and in-person interactions.
- Maintain and update customer records, ensuring accuracy and confidentiality in all documentation.
- Coordinate appointments, meetings, and property viewings, liaising between clients, agents, and internal teams.
- Assist in preparing reports, presentations, and marketing materials to support business development initiatives.
- Handle inquiries and resolve client concerns promptly, escalating issues to management when necessary.
- Support the finance team with basic bookkeeping tasks, such as invoicing, expense tracking, and payment processing.
- Contribute to a positive workplace culture by assisting colleagues and participating in team projects.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Hospitality, or a related field.
- Proven experience in an administrative or customer service role, preferably in real estate, property management, or hospitality.
- Excellent communication skills in English (both written and verbal); proficiency in Bahasa Indonesia is a plus.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- High attention to detail and a commitment to maintaining confidentiality and professionalism.
- Ability to work independently as well as part of a team, with a proactive and solution-oriented mindset.
- Knowledge of basic bookkeeping principles and experience with accounting software is advantageous.