job description
Join Jaya Fermex, a leading name in the Consumer Goods and Food & Bakery Ingredients industry, as a Customer Relations Officer (CRO) / Sales Executive in the vibrant heart of Bali. This is a unique opportunity to leverage your 5+ years of experience in flour, cooking oil, sugar, butter, or HoReCa sectors to drive business growth, build lasting client relationships, and contribute to the success of a dynamic sales team.
In this role, you will be the bridge between our high-quality products and our valued clients, ensuring seamless communication, exceptional service, and strategic sales initiatives. Based in Denpasar, you’ll work in a fast-paced environment where your expertise in B2B sales, client retention, and market expansion will be key to exceeding targets and fostering long-term partnerships.
If you are a results-driven professional with a passion for the food and beverage industry and a track record of success in sales and customer relations, we invite you to apply and take the next step in your career with Jaya Fermex.
Responsibility
- Develop and maintain strong relationships with key clients in the Consumer Goods, Food & Bakery Ingredients, and HoReCa sectors.
- Identify and pursue new business opportunities to expand the company’s market presence in Bali and surrounding regions.
- Conduct product presentations, negotiations, and contract closures to drive sales growth.
- Monitor market trends, competitor activities, and customer needs to provide actionable insights for strategic decision-making.
- Collaborate with internal teams (marketing, logistics, and supply chain) to ensure timely delivery and customer satisfaction.
- Prepare and present sales reports, forecasts, and performance analyses to management.
- Address and resolve customer inquiries, complaints, and concerns promptly and professionally.
- Participate in industry trade shows, exhibitions, and networking events to promote Jaya Fermex’s products.
Qualifications
- Minimum 5 years of experience in Sales or Customer Relations within the Consumer Goods, Food & Bakery Ingredients (flour, oil, sugar, butter), or HoReCa industries.
- Proven track record of meeting and exceeding sales targets in a B2B environment.
- Strong communication, negotiation, and interpersonal skills with the ability to build rapport with clients.
- Familiarity with CRM software and sales management tools is a plus.
- Self-motivated, results-oriented, and able to work independently with minimal supervision.
- Willingness to travel within Bali and occasionally to other regions as required.
- Fluency in English and Bahasa Indonesia; additional local languages are advantageous.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.