job description
Join Trust-Build Engineering & Construction as a Customer Relations Officer (CRO) and become the bridge between our esteemed clients and our dynamic construction projects in Bali. This role is perfect for individuals who thrive in customer-facing environments and are passionate about delivering exceptional service. With comprehensive training provided, you'll be equipped to handle client inquiries, resolve concerns, and ensure seamless communication throughout project lifecycles.
Based in the vibrant region of Badung, you'll work in a collaborative environment that values professionalism, integrity, and innovation. Whether you're engaging with clients in Canggu, Ubud, or Nusa Dua, your role will be pivotal in maintaining Trust-Build's reputation for excellence in the construction industry.
If you're a proactive communicator with a knack for problem-solving and a desire to grow in the construction sector, this is your opportunity to make a meaningful impact. Apply today and take the first step toward a rewarding career with a company that invests in its people.
Responsibility
- Serve as the primary point of contact for clients, addressing inquiries and providing timely, accurate information about ongoing and upcoming projects.
- Build and maintain strong, long-lasting customer relationships by understanding their needs and ensuring their satisfaction throughout the project lifecycle.
- Coordinate between clients, project managers, and on-site teams to ensure clear communication and alignment on project expectations and deliverables.
- Resolve client concerns and complaints professionally, escalating issues as necessary while maintaining a positive and solution-oriented approach.
- Conduct regular follow-ups with clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement.
- Assist in the preparation and presentation of project updates, reports, and proposals to clients in a clear and engaging manner.
- Collaborate with the marketing team to develop client-facing materials, such as brochures, presentations, and case studies, that highlight Trust-Build's expertise and successes.
- Stay informed about industry trends, competitor activities, and market developments to provide valuable insights to clients and internal teams.
Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field. Relevant experience may be considered in lieu of a degree.
- Proven experience in customer service, client relations, or a similar role, preferably within the construction, engineering, or real estate industries.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong interpersonal skills with the ability to build rapport, negotiate, and influence stakeholders at all levels.
- Highly organized with the ability to manage multiple client accounts and projects simultaneously while meeting deadlines.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Familiarity with project management tools is an advantage.
- Problem-solving mindset with a proactive approach to identifying and addressing client needs and challenges.
- Willingness to travel within Bali (e.g., Canggu, Ubud, Nusa Dua) to meet clients and visit project sites as required.