job description
Are you a data-driven professional with a passion for customer excellence? Agung Automall, a leader in the automotive industry, is seeking a strategic and analytical Customer Relations Management (CRM) Analyst to join our team in Jakarta Pusat. In this role, you will be the backbone of our customer engagement strategy, transforming data into actionable insights that drive loyalty and operational excellence.
You will be responsible for managing, maintaining, and optimizing our CRM ecosystem to ensure a seamless customer journey from inquiry to after-sales service. If you possess a keen eye for detail, deep analytical skills, and a commitment to service quality, we invite you to help us redefine the automotive retail experience.
Responsibility
- Develop and execute comprehensive CRM strategies to improve customer retention and lifetime value.
- Analyze customer data, trends, and behavior to provide actionable reports to management.
- Maintain and optimize CRM systems to ensure accurate data integrity and reporting efficiency.
- Collaborate with cross-functional teams to design targeted marketing campaigns based on customer segmentation.
- Monitor and evaluate customer feedback loops to identify areas for service improvement.
- Ensure CRM processes comply with internal privacy policies and data protection standards.
- Support the digital transformation of customer service workflows to enhance overall operational performance.
Qualifications
- Bachelor's degree in Business, Marketing, Information Systems, Statistics, or a related field.
- Minimum 2-3 years of experience in CRM operations, data analysis, or customer experience management.
- Proficiency in CRM software (e.g., Salesforce, Zoho, or SAP) and advanced Microsoft Excel skills.
- Strong analytical mindset with the ability to translate complex data into business recommendations.
- Excellent communication and interpersonal skills, with fluency in Indonesian and English.
- Problem-solving aptitude and the ability to work under pressure in a fast-paced environment.
- Strong attention to detail and ability to manage multiple projects concurrently.