job description
Are you a people-person with a passion for building lasting relationships and thriving in fast-paced environments? Altramarketing is seeking a Customer Relations Executive to join our dynamic team in Bali. This is your opportunity to kickstart a rewarding career where no two days are the same—ideal for those who love variety, continuous learning, and making a tangible impact.
In this role, you’ll be the face of our brand, fostering strong connections with clients, addressing their needs, and driving satisfaction through exceptional service. Whether you’re resolving inquiries, identifying sales opportunities, or collaborating with cross-functional teams, your ability to communicate effectively and think on your feet will be key to your success.
Based in the vibrant heart of Kuta, Badung, you’ll enjoy a stimulating work environment surrounded by Bali’s unique culture and energy. If you’re eager to grow your skills in sales, customer service, and relationship management, this role offers the perfect platform to develop professionally while contributing to a forward-thinking company.
Responsibility
- Serve as the primary point of contact for clients, ensuring timely and professional responses to inquiries via phone, email, and in-person interactions.
- Build and maintain strong, long-lasting relationships with key clients to drive retention and loyalty.
- Identify and pursue sales opportunities by understanding client needs and presenting tailored solutions.
- Collaborate with marketing and sales teams to align customer relations strategies with business objectives.
- Resolve customer complaints or issues efficiently, ensuring a positive experience and swift resolution.
- Track and analyze customer interactions and feedback to improve service quality and identify trends.
- Prepare and deliver reports on customer satisfaction metrics, sales performance, and relationship health.
- Stay updated on industry trends, product knowledge, and competitive offerings to provide informed recommendations.
Qualifications
- Proven experience in customer service, sales, or a related field, with a track record of building client relationships.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong interpersonal skills with the ability to engage and connect with diverse stakeholders.
- Problem-solving mindset with a proactive approach to addressing customer needs.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Highly organized with strong time-management skills to handle multiple priorities.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.