job description
Join Eigerindo Multi Product Industry as a Customer Relations & Crisis Management Intern in the heart of Bali! This is a unique opportunity to gain hands-on experience in customer service excellence, reputation management, and crisis resolution within a dynamic, fast-paced environment.
As an intern, you will play a pivotal role in supporting our Customer Service team, helping to maintain strong relationships with clients while developing strategies to mitigate and resolve potential crises. You’ll work alongside industry professionals, contributing to real-world projects that enhance customer satisfaction and brand loyalty.
Based in Badung, Bali, this internship offers a perfect blend of professional growth and the vibrant lifestyle of one of Indonesia’s most sought-after destinations. Whether you're based in Canggu, Ubud, Denpasar, or nearby areas, this role provides flexibility and exposure to a diverse, international clientele.
If you’re a proactive, empathetic communicator with a passion for problem-solving, we’d love to hear from you. Apply now to kickstart your career in customer relations and crisis management!
Responsibility
- Assist in monitoring and responding to customer inquiries across multiple channels (email, phone, social media).
- Support the development and implementation of crisis management protocols and communication strategies.
- Collaborate with cross-functional teams to resolve customer complaints and escalate issues as needed.
- Help maintain and update customer databases, ensuring accurate and up-to-date records.
- Participate in brainstorming sessions to improve customer service processes and enhance client satisfaction.
- Draft and edit professional responses to customer feedback, complaints, and reviews.
- Assist in analyzing customer feedback data to identify trends and areas for improvement.
- Contribute to the creation of training materials and FAQs for customer service teams.
Qualifications
- Currently enrolled in or recently graduated from a degree in Marketing, Communications, Business, or a related field.
- Excellent written and verbal communication skills in English and Indonesian.
- Strong interpersonal skills with a customer-centric mindset.
- Ability to work under pressure and handle sensitive situations with professionalism.
- Basic knowledge of CRM tools, social media platforms, or customer service software is a plus.
- Proactive, detail-oriented, and able to multitask in a fast-paced environment.
- Familiarity with crisis management principles or conflict resolution is advantageous.
- Willingness to relocate or commute to Badung, Bali (Canggu, Ubud, Denpasar, etc.).