job description
Join GP Batteries, a global leader in battery manufacturing, as a Customer Quality Manager in the vibrant region of Badung, Bali. In this pivotal role, you will serve as the primary liaison between our manufacturing operations and key customers, ensuring compliance with international environmental standards and driving continuous improvement in product quality.
As the window of contact for customer visits and audits, you will play a critical role in maintaining strong relationships while upholding the highest quality benchmarks. Your expertise will help align our processes with worldwide environmental requirements, positioning GP Batteries as a trusted partner in the Manufacturing, Transport & Logistics sector.
This is a unique opportunity to contribute to a dynamic, fast-paced industry while enjoying the work-life balance that Bali’s premier business hubs—such as Canggu, Ubud, or Denpasar—have to offer.
Responsibility
- Monitor and update compliance with global and customer-specific environmental requirements to ensure adherence to industry standards.
- Serve as the primary point of contact for customer visits, audits, and inspections, coordinating logistics and ensuring seamless execution.
- Develop and implement quality control processes to enhance product consistency and customer satisfaction.
- Collaborate with cross-functional teams (e.g., Production, R&D, Supply Chain) to resolve quality issues and drive corrective actions.
- Conduct root cause analysis for non-conformities and propose sustainable solutions to prevent recurrence.
- Prepare and present quality performance reports to internal stakeholders and customers, highlighting trends and improvements.
- Stay abreast of regulatory changes in environmental and quality standards, ensuring proactive compliance.
- Facilitate training programs for staff on quality management systems (e.g., ISO, Six Sigma) and customer-specific requirements.
Qualifications
- Bachelor’s degree in Engineering, Quality Management, Environmental Science, or a related field. Master’s degree is a plus.
- Minimum 5 years of experience in quality management within the manufacturing, automotive, or electronics industries.
- Proven track record in customer-facing quality roles, including audit coordination and compliance management.
- In-depth knowledge of international quality standards (e.g., ISO 9001, ISO 14001, IATF 16949) and environmental regulations.
- Strong analytical and problem-solving skills, with experience in root cause analysis (e.g., 8D, 5 Why).
- Excellent communication and interpersonal skills to liaise with global customers and internal teams.
- Proficiency in Microsoft Office Suite and quality management software (e.g., SAP QM, Minitab).
- Fluency in English (written and spoken); additional languages (e.g., Mandarin, Bahasa Indonesia) are advantageous.