job description
Are you a strategic thinker with a passion for driving customer success? PERSOL is seeking a Customer Program Management Specialist to join our dynamic team in Bali. In this role, you will oversee customer account profitability, forecasting, and strategic planning, ensuring long-term business growth and client satisfaction.
As a key player in our organization, you will collaborate with cross-functional teams to develop and execute customer-centric programs, analyze market trends, and optimize operational efficiency. This is an exciting opportunity for a results-driven professional with 5-6 years of experience in program management, customer relations, or a related field.
If you thrive in a fast-paced environment and are eager to make a tangible impact, we invite you to apply and become part of our mission to deliver exceptional value to our clients.
Responsibility
- Develop and implement customer account strategies to enhance profitability and long-term relationships.
- Conduct forecasting and financial planning to ensure alignment with business objectives.
- Collaborate with internal teams to design and execute customer-centric programs and initiatives.
- Monitor and analyze market trends, customer feedback, and performance metrics to drive continuous improvement.
- Lead cross-functional projects to optimize operational efficiency and customer satisfaction.
- Prepare and present reports on account performance, risks, and opportunities to senior management.
- Act as the primary point of contact for key customer accounts, ensuring timely resolution of issues and concerns.
- Identify and pursue new business opportunities within existing customer accounts.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 5-6 years of experience in customer program management, account management, or a similar role.
- Proven track record of driving customer profitability and strategic planning.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills for building and maintaining customer relationships.
- Proficiency in project management tools and CRM software.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and a customer-focused mindset.