job description
Join Celestica as a Customer Program Management Analyst and play a pivotal role in bridging the gap between our valued customers and our dynamic engineering teams. Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a collaborative environment while contributing to high-impact projects. You will be responsible for ensuring seamless communication, driving customer satisfaction, and supporting the successful execution of engineering programs.
At Celestica, we value innovation, teamwork, and a customer-centric approach. If you are a detail-oriented professional with a passion for problem-solving and relationship management, this role is perfect for you. Enjoy the flexibility of remote or hybrid work while being part of a global leader in engineering solutions.
Responsibility
- Act as the primary liaison between customers and internal engineering teams to ensure alignment on project goals and deliverables.
- Coordinate and facilitate customer meetings, ensuring clear communication of requirements, timelines, and expectations.
- Monitor project progress and provide regular updates to stakeholders, addressing any issues or risks proactively.
- Analyze customer feedback and data to identify trends, opportunities for improvement, and actionable insights.
- Collaborate with cross-functional teams to develop and implement solutions that enhance customer satisfaction and operational efficiency.
- Prepare and present reports on program performance, customer feedback, and key metrics to senior management.
- Support the development and execution of customer engagement strategies to strengthen relationships and drive long-term partnerships.
- Ensure compliance with company policies, industry standards, and customer-specific requirements throughout the project lifecycle.
Qualifications
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Minimum of 2 years of experience in customer program management, project coordination, or a similar role.
- Strong interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Proficiency in data analysis tools and techniques, with experience in preparing reports and presentations.
- Familiarity with engineering processes, project management methodologies, and customer relationship management (CRM) systems.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Fluency in English; additional language skills are a plus.