job description
Join Celestica as a Customer Operations & Account Program Manager in beautiful Bali and take the lead in driving operational excellence for our global clients. In this pivotal role, you will oversee end-to-end customer programs, ensuring seamless execution, process optimization, and the delivery of exceptional service. Your strategic leadership will enhance efficiency, strengthen client relationships, and align operational goals with business objectives in the dynamic manufacturing, transport, and logistics sector.
Based in Bali, you’ll collaborate with cross-functional teams to streamline workflows, resolve operational challenges, and implement best practices that elevate performance. This is a unique opportunity to make a tangible impact while enjoying the vibrant culture and work-life balance that Bali offers.
Responsibility
- Lead and manage customer programs from inception to completion, ensuring alignment with business and client objectives.
- Optimize daily operational processes to improve efficiency, reduce costs, and enhance service quality.
- Act as the primary point of contact for key accounts, fostering strong relationships and addressing client needs proactively.
- Develop and implement KPIs, metrics, and reporting systems to track performance and drive continuous improvement.
- Collaborate with cross-functional teams (e.g., logistics, manufacturing, finance) to resolve operational bottlenecks and ensure on-time delivery.
- Identify risks and opportunities in customer programs, proposing mitigation strategies and innovative solutions.
- Oversee budgeting, forecasting, and resource allocation for assigned programs to ensure financial targets are met.
- Mentor and guide operational teams to uphold high standards of execution and customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field. Master’s degree is a plus.
- Minimum 5+ years of experience in customer operations, program management, or account management within manufacturing, logistics, or supply chain industries.
- Proven track record of managing complex customer programs and driving operational improvements.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in ERP systems, project management tools (e.g., MS Project, JIRA), and Excel.
- Familiarity with Lean Six Sigma, Agile, or other process optimization methodologies is advantageous.
- Ability to thrive in a fast-paced, multicultural environment with a customer-centric mindset.