job description
Join TTEC, a global leader in customer experience solutions, and build a rewarding career in healthcare customer service from the tropical paradise of Bali! As a Customer Experience Specialist, youâll play a pivotal role in shaping positive patient interactions while enjoying a competitive salary of up to IDR 45,000,000 per month.
In this dynamic role, youâll collaborate with a talented team to deliver exceptional support to healthcare clients, ensuring every interaction reflects TTECâs commitment to excellence. Whether youâre resolving inquiries, providing empathetic assistance, or leveraging cutting-edge tools, your contributions will directly impact patient satisfaction and operational success.
At TTEC Bali, we offer more than just a jobâwe provide a work-life balance in one of the worldâs most sought-after destinations. Enjoy a supportive work environment, professional growth opportunities, and the chance to make a meaningful difference in the healthcare industry. If youâre passionate about customer service and eager to advance your career in a global company, this is your opportunity to thrive!
Why TTEC Bali?
- Competitive salary with performance incentives
- Comprehensive training and career development programs
- Flexible work arrangements in a vibrant, international setting
- Health and wellness benefits
- Opportunities to work with leading healthcare brands
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy, particularly in healthcare-related inquiries.
- Resolve patient concerns, provide accurate information, and escalate complex issues to the appropriate teams.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with team leaders and peers to meet and exceed performance targets, including response times and customer satisfaction scores.
- Adhere to compliance standards and confidentiality protocols, especially when handling sensitive healthcare data.
- Participate in training sessions to stay updated on product knowledge, service protocols, and industry trends.
- Contribute to process improvements by providing feedback and suggestions based on customer interactions.
- Support team initiatives and company goals through active engagement and a positive attitude.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or healthcare support roles (fresh graduates with relevant internships are welcome to apply).
- Excellent communication skills in English, both written and verbal; fluency in Bahasa Indonesia or other languages is a plus.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency, including familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Empathy and patience, especially when dealing with sensitive or challenging customer situations.
- Willingness to work in shifts, including evenings, weekends, and holidays as required.
- High school diploma or equivalent; additional certifications in customer service or healthcare are advantageous.