job description
Join TTEC as a Customer Experience Specialist for our prestigious GE Healthcare account and become part of a dynamic team dedicated to delivering exceptional service. In this role, you’ll play a pivotal part in enhancing customer satisfaction while contributing to the success of a global leader in healthcare innovation.
Based in the vibrant communities of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll enjoy a competitive salary of ₱28,500 – ₱31,500 per month, plus a ₱10,000 retention bonus to reward your commitment. Whether you're an experienced professional or looking to start a rewarding career in customer service, this opportunity offers growth, stability, and the chance to make a real impact.
At TTEC, we empower our team members with the tools, training, and support needed to excel. If you’re passionate about helping others, thrive in a collaborative environment, and want to be part of a company that values your contributions, we’d love to hear from you.
Responsibility
- Provide exceptional customer support via phone, email, and chat for GE Healthcare clients, ensuring a seamless and positive experience.
- Respond to customer inquiries, resolve issues, and escalate concerns efficiently while maintaining professionalism and empathy.
- Collaborate with cross-functional teams to improve service quality and implement customer feedback.
- Accurately document all customer interactions and transactions in the CRM system.
- Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Stay updated on GE Healthcare products, services, and industry trends to provide informed support.
- Participate in training sessions and team meetings to enhance skills and share best practices.
- Uphold company policies, compliance standards, and data security protocols at all times.
Qualifications
- High school diploma or equivalent; college degree in any field is a plus.
- Minimum 1 year of experience in customer service, call center, or a related role (fresh graduates with excellent communication skills are encouraged to apply).
- Fluent in English with clear verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
- Ability to work in shifting schedules, including nights, weekends, or holidays, as required.
- Adaptability to fast-paced environments and willingness to learn new systems.
- Team player with a positive attitude and a commitment to continuous improvement.