job description
Join Mitracomm Ekasarana, a leading provider of innovative business solutions, as a Customer Care Specialist - Tour & Travel in the heart of Bali! If you're a fluent English speaker with a passion for hospitality and travel, this is your chance to turn your language skills into a rewarding career while helping international clients explore the wonders of Indonesia.
In this role, you'll be the friendly voice and helpful guide for travelers from around the world, ensuring their journeys are smooth, memorable, and hassle-free. Bali's vibrant tourism industry offers the perfect backdrop for your career growth, with opportunities to work in stunning locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Whether you're assisting with bookings, resolving travel concerns, or sharing insider tips about Bali's hidden gems, you'll play a key role in creating unforgettable experiences for our clients.
At Mitracomm Ekasarana, we value professionalism, cultural sensitivity, and a customer-first mindset. You'll enjoy a competitive salary package, opportunities for career advancement, and the chance to work in a dynamic, multicultural environment. If you're ready to combine your love for travel with your customer service skills, we'd love to hear from you!
Responsibility
- Provide exceptional customer service to international clients via phone, email, and chat in fluent English
- Assist with travel bookings, itinerary planning, and modifications for tours, accommodations, and transportation
- Resolve customer inquiries, complaints, and issues promptly and professionally
- Collaborate with travel partners, hotels, and tour operators to ensure seamless service delivery
- Share accurate and up-to-date information about destinations, attractions, and travel regulations
- Maintain detailed records of customer interactions and transactions in our CRM system
- Upsell additional services and experiences to enhance clients' travel experiences
- Stay informed about local events, cultural norms, and travel trends in Bali and Indonesia
Qualifications
- Fluent in English (written and spoken) with excellent communication skills
- Minimum 1 year of experience in customer service, hospitality, or travel industry
- Strong problem-solving skills and ability to handle high-pressure situations
- Basic computer skills and familiarity with CRM systems or travel booking platforms
- Knowledge of Bali's tourism industry and popular destinations is a plus
- Ability to work flexible hours, including weekends and holidays as needed
- Cultural sensitivity and adaptability when dealing with international clients
- High school diploma or equivalent; additional certifications in tourism or hospitality are advantageous