job description
Join PERSOL, a leading global staffing and HR solutions provider, as a Customer Care Executive – Helpdesk in the dynamic banking sector. This fully remote role, based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), offers the perfect blend of professional growth and island living. As the frontline representative of our banking client, you’ll deliver exceptional customer service, resolve inquiries, and ensure seamless banking experiences for clients across digital and traditional platforms.
In this role, you’ll leverage your strong communication skills and banking knowledge to assist customers with account management, transaction queries, product information, and digital banking tools. You’ll work in a collaborative, fast-paced environment where your problem-solving abilities and customer-centric approach will directly impact client satisfaction and retention. With a 5-day work week and competitive compensation, this opportunity is ideal for professionals seeking a rewarding career in customer service while enjoying Bali’s vibrant culture and work-life balance.
PERSOL values diversity, professional development, and work flexibility. If you’re passionate about delivering outstanding customer experiences in the banking industry, we’d love to hear from you!
Responsibility
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy, ensuring timely and accurate resolutions.
- Provide detailed information on banking products, services, and digital platforms (e.g., mobile banking, online transactions, and account features).
- Troubleshoot and resolve customer issues related to accounts, transactions, cards, and digital banking tools.
- Escalate complex or high-priority cases to specialized teams while maintaining clear communication with customers.
- Document customer interactions, feedback, and resolutions in the CRM system to ensure continuity and improve service quality.
- Collaborate with cross-functional teams (e.g., IT, Compliance, Product) to address systemic issues and enhance customer experience.
- Adhere to banking regulations, data privacy policies, and company guidelines to ensure compliance and security.
- Participate in training sessions to stay updated on new banking products, services, and industry trends.
Qualifications
- Minimum 1–2 years of experience in customer service, preferably in banking, fintech, or financial services.
- Strong verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Familiarity with banking products (e.g., savings accounts, loans, credit cards) and digital banking platforms.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Problem-solving mindset with a focus on delivering customer-centric solutions.
- Basic technical proficiency (e.g., CRM software, Microsoft Office, helpdesk tools).
- High school diploma or equivalent; additional certifications in banking/customer service are advantageous.
- Remote work setup with stable internet, a quiet workspace, and a reliable device.