job description
Join Prism Tech as a Customer Service Executive and become a key player in delivering exceptional service for our confidential projects. Based in the vibrant locations of Bali, including Canggu, Ubud, and Denpasar, this role offers a unique opportunity to work in a dynamic environment while ensuring client satisfaction and operational excellence.
As a Customer Service Executive, you will handle sensitive client interactions, resolve inquiries with professionalism, and contribute to the success of high-profile projects. This role is ideal for individuals who thrive in fast-paced settings, possess strong communication skills, and are committed to maintaining confidentiality and discretion.
Prism Tech is a leading technology solutions provider, known for its innovative approach and commitment to excellence. We offer a competitive salary, a collaborative work culture, and opportunities for career growth in the heart of Bali’s thriving business landscape.
Responsibility
- Manage confidential client inquiries and provide timely, accurate responses.
- Handle customer complaints and escalations with professionalism and discretion.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless service delivery.
- Uphold strict confidentiality protocols for all project-related communications.
- Identify opportunities to improve customer service processes and procedures.
- Provide support for special projects as assigned by management.
- Ensure compliance with company policies and industry regulations.
Qualifications
- Bachelor’s degree in Business, Communications, or a related field.
- Minimum of 2 years of experience in customer service or a similar role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive information with confidentiality.
- Proficiency in CRM software and Microsoft Office Suite.
- Highly organized with the ability to multitask effectively.
- Willingness to work in a fast-paced, dynamic environment.