job description
Are you a customer service professional looking for a rewarding opportunity in the government sector? PERSOL is seeking a dedicated Customer Service & Admin Officer to join our team in a renewable contract role. This position offers a unique chance to contribute to public service while working in a dynamic and supportive environment.
Based in beautiful Bali, this role combines the stability of government work with the flexibility of a contract position. You’ll handle inquiries, provide administrative support, and ensure seamless service delivery. If you thrive in fast-paced settings and have a passion for helping others, we’d love to hear from you!
Why Apply?
- Competitive hourly rate ($14–$16/hr)
- Renewable contract with growth potential
- Hybrid/remote work options in Bali
- Impactful role in the government sector
Apply now and take the next step in your career with PERSOL!
Responsibility
- Handle incoming calls and emails from government stakeholders with professionalism.
- Provide accurate information and resolve inquiries efficiently.
- Maintain administrative records and update databases as required.
- Collaborate with team members to ensure smooth service delivery.
- Assist in preparing reports and documentation for government projects.
- Follow protocols and compliance standards in all interactions.
- Escalate complex issues to senior staff when necessary.
- Participate in training sessions to stay updated on policies.
Qualifications
- Minimum 1 year of experience in customer service or admin roles.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office and basic data entry tools.
- Ability to multitask and work under pressure.
- Strong problem-solving and interpersonal skills.
- Prior experience in government or public sector is a plus.
- High school diploma or equivalent; higher education preferred.
- Willingness to work in a hybrid/remote setup in Bali.